Setting up utilities is one of the first steps to making this place feel like home. In this section, we’ll walk you through everything you need to know about getting connected—whether it's setting up the internet, sorting out gas and electricity, or knowing when and where to pay your council tax. We've broken down each utility with clear instructions and tips to help you get started without any hassle. So grab a coffee, get comfy, and let’s make sure your home is fully powered, connected, and ready for you!
Great news! Your apartment is set up for fibre internet with speeds of up to 1 Gbps. Before you can get online, you'll need to create an account with an internet provider of your choice.
We recommend comparing providers using Compare the Market.
You are free to select an energy provider of your choice. To do this, you can compare different providers using a website like Uswitch, where you can explore options and select a plan that suits you.
If you haven’t already, you'll soon receive your inventory report, which will contain meter readings taken at the beginning of your tenancy. Provide these meter readings to your chosen electricity provider when setting up your account.
30 & 31 Old Gloucester Street are within the London Borough of Camden. You'll need to set up an account with them and notify them of your move to begin paying council tax.
If you plan to watch live TV or use BBC iPlayer, you'll need to set up and pay for a TV licence for your address.
Not sure if you need a TV licence or not? Check this list of all TV services that require a TV licence.
Your water is provided by Thames Water. Set up an account with them below to manage and pay your water bills.
Electricity meter
You don’t have direct access to your electricity meter, as it’s in the communal areas of the building near the front door. Once you've chosen a utilities provider, they’ll take your meter readings remotely. For your first meter reading, please check your inventory report.
Gas meter
Depending on which apartment you live in, your gas meter might be found just outside your front door on the building exterior, in your lower kitchen cupboards, or in your bathroom. Please refer to your inventory report for the initial reading.
Water meter
All apartments at 30 & 31 Old Gloucester Street share one of two water meters which are not accessible to residents. Thames Water collects readings annually, either in-person or electronically. Check with Thames Water if you're unsure.
Water valve
Inside the main buildings of 30 & 31 Old Gloucester Street, the stop valve for the entire apartment's water is in the stairwell outside the front door behind a white service hatch near ground level. For the top floor flats, the water stop valve is found on the floor below in the stairwell near the ceiling. Use this to stop water flow when necessary.
Boiler
Depending on which apartment you live in, your boiler will either be inside a kitchen cupboard or built in cupboard somewhere inside your apartment. Refer to the boiler’s instruction manual below to adjust settings.
Fuse box
Blown a fuse? No problem. The fuse box will be in a small cupboard near the front door, or in the bathroom depending on which flat you're in. Flip the switches as needed to restore power.
Post box
Your post box is in the lobby near the building's front door, labelled with your apartment number. The pin code to your postbox will be provided to you when you move in.
Kitchen appliance switches
Each kitchen appliance has its own switch, located in a cupboard near the cooker. Use these switches to save energy or ensure safety during extended absences.
In the event of a fire:
Parking on Old Gloucester StreetStreet and the surrounding area is controlled Monday - Friday 8.30am - 6.30pm, and Saturdays 8.30am - 1.30pm.
As a resident within the jurisdiction of the Camden council, you'll be able to apply for a residents' parking permit if you have a car. Old Gloucester Street and the surrounding area are part of the "CA-D" controlled parking zone.
Apply for your Camden resident parking account.
If you or a visitor are just parking a car in the area temporarily, you can pay by the hour using the RingGo app or website. Refer to on-street parking signs for instructions on how to do this. Make sure you're aware of any parking restrictions to avoid receiving a fine.
Residential rubbish, food waste and recycling are collected from 30 & 31 Old Gloucester Street every Monday.
Please ensure your waste and recycling are left outside by 7am on collection day as close to the pavement as possible. According to the counciIf you live in a house, your recycling and rubbish bins, bags and boxes should be at the front of your property on your collection day.
They should be:
Bins on the pavement should be:
For the most up-to-date information on how and where to present your waste, and to check collection details, please use Camden Council’s online waste and recycling service tool.
In this section, you'll find all the essential instructions and tips for using the appliances in your new home.
Submit maintenance requests, review useful documents and receive updates through the Residently app.
Need to talk to someone? Reach the right people with the contact details below.
Available Monday - Friday from 9:00am - 5:30pm
Available Monday - Friday from 5:30pm - 9:00am, and all day on weekends
Available Monday - Friday from 9:00am - 5:30pm
